Contact Us
We’re here to help with your Sundance order, product questions, account support, and shopping experience. Send us a message and our customer support team will get back to you as soon as possible.
Email Sundance Customer Support
For assistance, please email us at [email protected].
Our typical response time is 24–48 hours. Customer service hours are Monday–Friday, 9:00 AM–6:00 PM.
What to Include
To help us assist you faster, please include as many details as possible in your message.
- Your full name
- Your order number, if available
- The email address used at checkout
- A brief description of your question or issue
- Photos or product details, if helpful
Use the Contact Form
Use the contact form on this page if you prefer to send your message directly through the website. Please include your order details and the best email address for our reply.
If your request is urgent, emailing [email protected] is also welcome.
Order Support
Need help with an order? Contact Sundance with your order number and the email address used at checkout so we can review the details of your purchase.
Shipping Support
For shipping questions, please include your order number and any tracking information you have received. We’ll review your message and help with the next available details.
Returns & Exchanges
For return or exchange help, send us your order number, the item name, and a short note about what you need. Our team will review your request and respond with the appropriate next steps.
Product Questions
Have a question about a Sundance product? Please include the product name, product link, size, color, or any other details that may help us understand what you’re asking about.
Account Help
For account-related questions, contact us using the email address connected to your Sundance account whenever possible. This helps us locate your information more efficiently.
Your Privacy Matters
Please do not include sensitive payment information, passwords, or full card details in your message. Sundance will use the information you provide only to review and respond to your customer support request.
Thank you for reaching out to Sundance. We appreciate your message and look forward to helping you.
