Return Policy

Return Eligibility

To be eligible for a return, the item must meet the return requirements listed below.

• The return request must be made within 30 days of delivery.
• The item must be unused, unworn, and in the same condition you received it.
• The item must include original tags, packaging, accessories, and any included materials when applicable.
• You must provide your order number or proof of purchase.
• You must contact customer service before sending the item back.

Item Condition

Returned items should be clean, unused, and free from wear, stains, odors, damage, or alterations. Items that do not meet these condition requirements may not be eligible for a refund.

Sundance reserves the right to review returned items before approving a refund, exchange, or other resolution.

Non-Returnable Items

Certain items may not be eligible for return. Non-returnable items may include:

• Items marked final sale, if applicable
• Items that have been worn, washed, used, altered, or damaged after delivery
• Items returned without required packaging, tags, or included accessories when applicable
• Items sent back without first contacting customer service
• Gift cards or other non-physical items, if offered
• Items that cannot be returned for hygiene, safety, or product-specific reasons

How to Start a Return

To start a return, please contact our customer service team at [email protected].

Please include the following information in your message:

• Your full name
• Your order number
• The email address used at checkout
• The item you would like to return
• The reason for your return request
• Photos, if the item arrived damaged, defective, or incorrect

Customer-Service Return Instructions

Please do not send any return package before receiving instructions from Sundance customer service.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Returns sent without contacting customer service first may not be accepted.

Return Shipping Cost

Sundance offers 30 Days Free Returns on eligible returns that follow our return process. To receive return instructions and return details, customers must contact customer service before sending any item back.

Return shipping arrangements will be provided by customer service after your return request is reviewed.

Refund Process

Once your returned item is received and inspected, Sundance will review the return and notify you of the approval or status of your refund.

Approved refunds are processed within 3–15 days after the returned item is received and inspected. Refunds are generally issued to the original payment method used for the order.

If you have not received your refund after the expected processing time, please check with your payment provider first, then contact us for assistance.

Exchanges

If you would like to exchange an item, please contact Sundance customer service before sending anything back. Exchange availability may depend on item condition, product availability, and return eligibility.

If the requested replacement item is unavailable, customer service may help review other available options.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].

Include your order number, a description of the issue, and clear photos of the item and packaging. This helps us review the issue and provide the appropriate next steps.

Final Sale Rules

Items marked final sale, if applicable, may not be eligible for return, refund, or exchange unless required by applicable policy or the item arrives damaged, defective, or incorrect.

Please review product details before completing your purchase and contact us with any questions before ordering.