Shipping Policy
Thank you for shopping with Sundance. This Shipping Policy explains how orders are processed, when shipments are estimated to arrive, how tracking updates work, and what to do if you need help with a delivery.
Free Worldwide Shipping
Sundance offers Free Worldwide Shipping on all orders. There are no additional shipping charges added at checkout for standard worldwide delivery.
Our Free Worldwide Shipping service is designed to make delivery simple and clear for customers, wherever we are able to ship.
Order Processing Time
Orders are typically processed within 1–3 days after they are placed.
Processing time includes order review, preparation, and handling before the package is shipped.
Estimated Delivery Time
Once an order has shipped, the estimated delivery time is 2–5 days.
Delivery times are estimates and may vary due to destination, customs processing, weather, carrier delays, or other circumstances outside our direct control.
Shipping Destinations
Sundance provides Free Worldwide Shipping to supported destinations. If we are unable to ship to a specific location, we may contact you using the email address provided at checkout.
Please make sure your shipping address is complete and accurate before placing your order.
Shipping Rates
Shipping is free worldwide. Sundance does not charge a separate standard shipping fee for eligible orders.
- Service: Free Worldwide Shipping
- Order processing time: 1–3 days
- Estimated delivery time after shipment: 2–5 days
- Tracking update time after shipment: 1–3 days
Tracking Information
After your order ships, tracking information is typically updated within 1–3 days. Tracking links may take time to show movement after the package is first scanned.
If your tracking information has not updated after the expected tracking update window, please contact us at [email protected] with your order number.
Wrong or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an address mistake after placing your order, please contact Sundance as soon as possible at [email protected].
We will do our best to help before the order ships, but we cannot guarantee that address changes can be made once an order has entered processing or shipment.
Customs, Import Taxes & Government Charges
Customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If you receive a notice requesting payment for customs duties, import taxes, brokerage fees, or similar government charges, please contact Sundance before making any payment so we can review and assist.
Lost, Delayed, or Damaged Packages
If your package appears delayed, lost, or damaged in transit, please contact us with your order number and any tracking information available.
For damaged packages, please include clear photos of the packaging and item condition so we can better review your request.
- For delayed packages, allow time for tracking scans to update.
- For lost packages, contact us so we can review the shipment details.
- For damaged packages, include photos and your order information in your message.
Carrier Information
Orders may be shipped using available shipping services based on destination and order requirements. Carrier details will be provided with your tracking information when available.
If a specific carrier field is required for your store setup, use: [Insert shipping carrier].
Contact Us
If you have questions about shipping, tracking, delivery timing, customs coverage, or a package issue, please contact Sundance customer support:
